Ongoing service
Infrastructure Management Services
Remote management and on-site support for the network, servers and devices your business depends on, so your internal team is not the only line of defence.
Switch port down, floor 209:12
Hardware fault confirmed09:20
What is IMS?
Infrastructure Management Services (IMS) is an ongoing service in which Sensoft manages a customer’s IT infrastructure in two modes: remote management over a secure connection, and on-site support for work that needs an engineer at your premises.
Remote management
Engineers work on your systems over a secure connection, which resolves many issues without a site visit.
On-site support
When hardware needs hands, an engineer attends your premises.
Support process
How a support request flows.
Raise
Your team logs an issue with Sensoft.
Assess
An engineer reviews it and fixes remotely where possible.
Attend
If hardware needs hands, an engineer is dispatched to site.
Escalate
Unresolved issues go to a senior engineer or OEM support.
Close and record
The resolution is documented and reported back.
Built on what we deliver
Available whether or not we built your environment.
Where Sensoft delivered the cabling, network or server project, our team already holds the documentation and configuration knowledge, which shortens onboarding.
Do you take over infrastructure another vendor installed?
Yes, after an initial assessment of the environment.
Is IMS the same as FMS?
No. IMS manages the IT infrastructure. Integrated IT & Facilities Management adds support for the physical facilities around it.